Human Resources

Key traits of global leaders

Think globally, act globally and feel globally

A Canadian theatre grad fosters friendly service in China

A Canadian theatre grad fosters friendly service in China

Skott Taylor helps Chinese companies improve their customer experience

Keys to successful innovation in emerging markets

Keys to successful innovation in emerging markets

Going to work abroad? Read this first

Going to work abroad? Read this first

Four questions you must have answers to before accepting an overseas transfer

Know the talent

Attracting the best global talent has to be a matter of mutual attraction

A duty of care: protecting your employees abroad

A duty of care: protecting your employees abroad

Travelling staff can face terrorism, crime or illness working overseas. Not taking care of them properly could earn you criminal charges

Six ways trade affects jobs

Six ways trade affects jobs

Government policies key in not leaving workers behind

Who speaks English the best?

Who speaks English the best?

A recent survey on proficiency in the international language of business uncovers a few surprises

How to build a better call centre

How to build a better call centre

Whether they’re located in North America or overseas, there are concrete steps you can take to improve morale—and productivity

Speaking the same language

Speaking the same language

More global business is being conducted in English, but are multinationals ready?