Human Resources

How to build a better call centre

How to build a better call centre

Whether they’re located in North America or overseas, there are concrete steps you can take to improve morale—and productivity

Minimum wages change Asia’s low-cost reputation

Minimum wages change Asia’s low-cost reputation

Following China’s example, Asian governments raise pay to head off labour unrest

Speaking the same language

Speaking the same language

More global business is being conducted in English, but are multinationals ready?

Women remain an untapped resource

Women remain an untapped resource

A widening talent gap may help close the gender gap in the global workforce

What the world’s workers want

What the world’s workers want

Multinationals find their brands are no longer enough to attract foreign talent

Global talent: The great mismatch

Global talent: The great mismatch

With a shortage of skilled workers, companies have to build a talent pipeline in foreign markets

Is China squeezing expatriate workers?

Is China squeezing expatriate workers?

New rules may require foreigners to pay into social-security plans, but they not benefit from them

Big on opportunity, short on talent

Big on opportunity, short on talent

Foreign firms in China need to think smart to find the skilled employees they need

Fusion Learning working with the best

Fusion Learning working with the best

Fusion Learning is one of Canada’s fastest growing companies

Tapping Canada’s immigrant capital

Tapping Canada’s immigrant capital

Businesses are finding the route to a global customer base is through those who speak the language and culture